Terms and Conditions

Acceptance of Terms

By accessing or using the Fitness Repair Xperts ("we," "us," or "our") website, booking a service, or engaging with our AI chatbot, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services. We reserve the right to update or modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.

Services

Fitness Repair Xperts provides professional fitness equipment repair, preventative maintenance, and installation/moving services for residential and commercial clients in the Greater Houston Area. Our services include but are not limited to the diagnosis and repair of treadmills, ellipticals, stationary bikes, stairclimbers, and strength training equipment. All services are performed by experienced technicians and are subject to availability.

Pricing & Payment

Our standard service rates are as follows:

• Diagnosis & Repair: $175 flat rate — includes trip charge and diagnosis/repair of one machine. Additional machines on same visit: $100 per machine.
• Return Trip (parts installation): $100 — if parts must be ordered and installed on a separate visit.
• Preventative Maintenance: $175 flat rate per visit
• Installation & Moving: $250 flat for single machine assembly or disassembly. Complex jobs or multiple machines priced based on situation.

Replacement parts, if needed, are additional and will be quoted separately before any work is performed. Payment is due upon completion of service unless otherwise agreed upon in writing. We accept major credit cards, debit cards, and cash. Cancellations must be made at least 24 hours before the scheduled appointment; cancellation fees may apply.

Scheduling & Cancellation

Appointments can be scheduled through our website, by phone, or through our online booking system powered by HouseCall Pro. We request a minimum of 24 hours notice for cancellations or rescheduling. Failure to provide adequate notice or repeated no-shows may result in a cancellation fee. We will make every reasonable effort to accommodate your preferred service date and time, but appointments are subject to technician availability.

Warranty

Fitness Repair Xperts stands behind the quality of our work:

• Labor Warranty: We provide a warranty on our repair labor. If the same issue recurs within the warranty period, we will return to address it at no additional labor charge.
• Parts Warranty: Replacement parts may carry a manufacturer's warranty where applicable. The terms and duration of parts warranties vary by manufacturer and will be communicated at the time of service.
• Exclusions: Warranties do not cover damage resulting from misuse, neglect, unauthorized modifications, power surges, water damage, or normal wear and tear.

Limitation of Liability

To the maximum extent permitted by law, Fitness Repair Xperts shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our services or website. Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim. We are not responsible for pre-existing conditions of equipment, damage caused by factors beyond our control, or delays caused by parts availability or shipping.

AI Chatbot

Our website features an AI-powered chatbot to assist with general inquiries and service information. Please note that the chatbot is for informational purposes only and does not constitute a professional diagnosis of equipment issues. Recommendations provided by the AI chatbot should not be relied upon as a substitute for an in-person inspection by a qualified technician. Fitness Repair Xperts is not liable for any actions taken based solely on information provided by the chatbot. For accurate diagnosis and repair, please schedule a service appointment.

AI Phone Assistant

Our phone system uses an AI-powered assistant named Hope to handle incoming calls. By calling Fitness Repair Xperts, you agree to the following terms:

• AI Disclosure: Hope is an artificial intelligence assistant. She is not a human. She is designed to provide service information, collect your details, and schedule repair appointments.
• Recording Consent: All calls handled by Hope are recorded and may be reviewed for quality assurance and service improvement. Recordings may be shared with our technology providers (ElevenLabs and Anthropic) as described in our Privacy Policy.
• Scheduling: Appointments booked through Hope are processed through our scheduling system and HouseCall Pro. Appointment confirmations and details are subject to technician availability.
• Accuracy: While Hope strives to accurately capture your information, we recommend verifying your appointment details. Our technician will confirm your appointment before arriving.
• Human Transfer: You may request to speak with a human representative at any time during the call.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Fitness Repair Xperts or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. It is your responsibility to review these terms periodically. Your continued use of our website and services after any modifications constitutes your acceptance of the revised terms.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Harris County, Texas.

SMS Terms of Service

By opting in to SMS notifications from Fitness Repair Xperts, you agree to the following:

• Fitness Repair Xperts will send transactional text messages related to your service appointments, including confirmations, reminders, and technician ETA notifications.
• Message frequency varies. Typically 1-5 messages per appointment.
• Message and data rates may apply. Contact your carrier for details.
• You may opt out at any time by replying STOP. Reply HELP for assistance.
• Fitness Repair Xperts is not responsible for delayed or undelivered messages caused by your carrier.
• We do not send marketing or promotional messages.
• Your consent to receive SMS is not a condition of purchasing any service.
• Supported carriers include but are not limited to AT&T, T-Mobile, and Verizon.

For questions, please use our Contact Us page or call 713-259-2906.

Contact Us

If you have any questions about these Terms and Conditions, please contact us through our Contact Us page or call 713-259-2906.