Frequently Asked Questions

Greater Houston area including Cypress, Katy, Spring, Tomball, The Woodlands, Sugar Land, Pearland, and surrounding communities within ~50 miles of Cypress, TX.

Monday - Friday, 8 AM - 5 PM. Closed weekends and major holidays.

You can book online, call us at 713-259-2906, or chat with our AI assistant on the Contact page.

We don't offer after-hours emergency service, but we do our best to accommodate urgent requests during business hours. Call us and we'll try to fit you in.

$175 flat rate covers diagnosis, repair, AND preventative maintenance — lubrication, belt adjustment, cleaning, calibration, and full electronic health scan. Parts are additional if needed.

$250 per hour. Includes heavy lifting, professional assembly, safety checks, and equipment placement. Contact us for a specific quote.

The $175 diagnosis fee covers the visit. If you proceed with the repair, it's applied toward the service.

We accept all major credit cards, debit cards, and cash.

Yes! We are authorized to perform warranty service for all Johnson Health Tech brands including Horizon, Matrix, Vision, BowFlex, and Schwinn at no cost to you.

We service all major brands including Life Fitness, Precor, TRUE, Cybex, StairMaster, NordicTrack, Peloton, Bowflex, and many more. Visit our Brands page for the full list.

Treadmills, ellipticals, exercise bikes, stair climbers, rowing machines, strength machines, functional trainers, and more.

Yes, we service both home gyms and commercial fitness facilities.

We source and install parts as needed during repairs. We don't sell parts separately.

Most repairs are completed in a single visit, usually within 1-2 hours depending on the issue.

We recommend professional maintenance every 6-12 months depending on usage.

Basic maintenance like wiping down equipment and lubricating treadmill belts can be done at home. Check our Maintenance Tips page for guides.

Cleaning, lubrication, belt adjustment/alignment, hardware tightening, electrical connection check, safety feature testing, and performance calibration.