Frequently Asked Questions

Greater Houston area including Cypress, Katy, Spring, Tomball, The Woodlands, Sugar Land, Pearland, and surrounding communities within ~50 miles of Cypress, TX.

Monday - Friday, 8 AM - 5 PM. Closed weekends and major holidays.

You can book online, call us at 713-259-2906, or chat with our AI assistant on the Contact page.

We don't offer after-hours emergency service, but we do our best to accommodate urgent requests during business hours. Call us and we'll try to fit you in.

The $175 diagnosis visit covers your service call — full diagnosis and repair if it can be completed on the spot without parts. Parts are billed separately at cost. If parts need to be ordered, the return trip to install them is $100. Second machine on the same visit? Add $100.

$250 flat for single machine assembly or disassembly. Moving, stairs, or multiple machines? Pricing is based on your situation — contact us for a quote.

The $175 covers the diagnosis visit. If the repair can be completed on the spot with no parts needed, it's done right there — no additional labor charge. If parts are required, they're quoted and ordered with your approval, and the return trip to install them is $100.

We accept all major credit cards, debit cards, and cash.

Yes! We are authorized to perform warranty service for all Johnson Health Tech brands including Horizon, Matrix, Vision, BowFlex, and Schwinn at no cost to you.

We service all major brands including Life Fitness, Precor, TRUE, Cybex, StairMaster, NordicTrack, Peloton, Bowflex, and many more. Visit our Brands page for the full list.

Treadmills, ellipticals, exercise bikes, stair climbers, rowing machines, strength machines, functional trainers, and more.

Yes, we service both home gyms and commercial fitness facilities.

We source and install parts as needed during repairs. We don't sell parts separately.

Most repairs are completed in a single visit, usually within 1-2 hours depending on the issue.

We recommend professional maintenance every 6-12 months depending on usage.

Basic maintenance like wiping down equipment and lubricating treadmill belts can be done at home. Check our Maintenance Tips page for guides.

$175 flat rate. We lubricate all moving parts, adjust belt and cable tension, run a full electronic health scan, and do a deep cleaning under the hood — all in one visit.