Privacy Policy

Fitness Repair Xperts ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI chatbot, or engage our services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of personal information when you interact with our website, book a service, or use our AI chatbot:

• Full name
• Phone number
• Email address
• Physical address (service location)
• Equipment details and service requests
• Messages and conversations submitted through our AI chatbot
• Information you provide when booking through our online scheduling system, including your email address (required for online bookings so we can send your receipt and confirmation)
• Photos of your equipment that you choose to upload when booking
• Payment card details, which are entered into and processed by Square. We never see or store your full card number.
• Security signals collected by Google reCAPTCHA (such as device and browser interaction data) used to tell people from automated abuse

How We Use Your Information

We use the information we collect to:

• Schedule and manage service appointments
• Provide fitness equipment repair, maintenance, and installation services
• Communicate with you about your service requests, appointments, and follow-ups
• Respond to your inquiries and provide customer support
• Send service reminders, updates, and promotional materials (with your consent)
• Take your booking deposit, apply it to your balance, and issue refunds where our terms provide for them
• Plan technician routes so we can offer you days we are already working in your area
• Improve our website and services

AI Chatbot Disclosure

Our website features an AI-powered chatbot designed to answer your questions and assist with service inquiries. Please be aware of the following:

• Conversations with our AI assistant are processed by a third-party AI service provider
• Information you provide in chatbot conversations (such as your name, contact details, equipment issues, and service needs) may be collected and stored
• Chatbot conversation details may be emailed to our business team for follow-up, service scheduling, and customer support purposes
• The AI chatbot is for informational purposes only and does not constitute a professional diagnosis of equipment issues
• We recommend not sharing sensitive personal information (such as payment details) through the chatbot

AI Phone Assistant Disclosure

Fitness Repair Xperts uses AI-powered phone assistants ("Hope" for the front desk and "Daniel" for booking) to answer incoming calls, provide service information, and schedule repair appointments. By calling our business phone number, you acknowledge the following:

• AI Interaction: You are interacting with an artificial intelligence assistant, not a human receptionist. Hope is powered by high-performance voice technology and advanced language models.
• Call Recording: All calls handled by our AI assistant are recorded. These recordings are used to provide our services, ensure quality, and improve our systems.
• Data Sharing: Call recordings, transcripts, and related data may be shared with our technology providers for the purpose of providing and improving the AI-driven customer experience.
• Information Collected: During your call, our assistants may collect your name, phone number, address, equipment details, and service preferences to schedule your appointment. An email address is optional by phone; if you do not give one, we may send a single text message asking whether you would like your confirmation emailed, and any address you reply with is added to your customer record.
• Data Retention: Call transcripts and booking information are stored in our secure systems to manage your service appointment and for future reference when you call again.
• Human Assistance: You may request to speak with a human at any time during the call. Simply say "I'd like to speak with someone" and Hope will arrange a callback from our technician.

For questions about our AI phone system, please use our Contact Us page or call 713-259-2906.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• FRX Service Platform: Our proprietary scheduling and routing system, used to book and manage your appointments
• Housecall Pro: The field-service software where your customer record, appointment, invoice, and job notes are kept
• Square: Our payment processor, which handles your deposit, any card you choose to keep on file, and refunds. Square's handling of your card data is governed by its own privacy policy.
• Google: reCAPTCHA (abuse prevention on our booking pages and chat) and Google Analytics (anonymous usage statistics)
• Netlify: Hosts our website and securely stores the equipment photos you upload; photo links are private, signed, and expire 180 days after upload
• Text-messaging providers: Deliver the appointment confirmations, reminders, and follow-up texts you have consented to
• Meta: If you book online, a hashed (unreadable) form of your contact details may be sent to Meta to measure our advertising, never your card or equipment details
• AI Service Providers: Third-party AI voice and language services that power our chatbot and phone assistants
• Service Providers: Trusted third parties who assist us in operating our website and conducting business, provided they agree to keep your information confidential
• Legal Requirements: When required by law, regulation, or legal process

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. Card payments are entered directly into Square's secure payment form and never pass through our servers. Equipment photos are stored privately and are reachable only through signed links that expire; you may ask us to delete your photos at any time. Our booking pages are protected by Google reCAPTCHA. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to take steps to protect your personal information, including using strong passwords and keeping your contact information up to date.

Anonymous Analytics

To help us improve our website and understand how visitors find and use our services, we collect anonymous analytics data on every page visit. This includes the page viewed, approximate location (city and state), device type, browser, page load time, and traffic source (e.g. Google, social media, or direct). We also track anonymous progress through our booking form to identify any steps that may cause confusion. No personal information is collected in analytics — data is linked only to a temporary random session ID that expires when you close your browser. This data is stored securely and used solely to improve your experience on our site.

Cookies

Our website may use cookies and similar tracking technologies. Specifically:

• The Tailwind CSS CDN used for website styling may set cookies or collect usage data
• Our booking system and AI chatbot integrated on our site may set cookies for functionality and analytics purposes
• We do not use cookies for advertising or tracking purposes beyond basic website functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of promotional communications at any time by contacting us or using the unsubscribe mechanism provided

To exercise any of these rights, please contact us using the information below.

SMS/Text Messaging

Fitness Repair Xperts may send you SMS text messages to the phone number you provide when booking a service or calling our business. These messages may include:

• Appointment confirmations and reminders
• Technician estimated arrival times (ETA)
• Follow-up messages if a call is disconnected
• Booking links for online scheduling

Message frequency varies based on your service activity. Typically 1-5 messages per appointment.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

We do not send marketing or promotional messages from this number. We do not share your phone number with third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing your phone number and checking the SMS consent box on our booking form, or by calling our business line at (713) 259-2906, you consent to receive the transactional messages described above.

For questions about our SMS program, please use our Contact Us page or call 713-259-2906.

Contact Us About Your Privacy

If you have questions about this privacy policy or wish to exercise your rights regarding your personal data, please contact us through our Contact Us page or call 713-259-2906.