Privacy Policy

Fitness Repair Xperts LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI chatbot, or engage our services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of personal information when you interact with our website, book a service, or use our AI chatbot:

• Full name
• Phone number
• Email address
• Physical address (service location)
• Equipment details and service requests
• Messages and conversations submitted through our AI chatbot
• Information you provide when booking through HouseCall Pro

How We Use Your Information

We use the information we collect to:

• Schedule and manage service appointments
• Provide fitness equipment repair, maintenance, and installation services
• Communicate with you about your service requests, appointments, and follow-ups
• Respond to your inquiries and provide customer support
• Send service reminders, updates, and promotional materials (with your consent)
• Improve our website and services

AI Chatbot Disclosure

Our website features an AI-powered chatbot designed to answer your questions and assist with service inquiries. Please be aware of the following:

• Conversations with our AI assistant are processed by a third-party AI service provider
• Information you provide in chatbot conversations (such as your name, contact details, equipment issues, and service needs) may be collected and stored
• Chatbot conversation details may be emailed to our business team for follow-up, service scheduling, and customer support purposes
• The AI chatbot is for informational purposes only and does not constitute a professional diagnosis of equipment issues
• We recommend not sharing sensitive personal information (such as payment details) through the chatbot

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• HouseCall Pro: Our scheduling and service management platform, used to book and manage your appointments
• AI Service Providers: Third-party AI services that power our chatbot functionality
• Service Providers: Trusted third parties who assist us in operating our website and conducting business, provided they agree to keep your information confidential
• Legal Requirements: When required by law, regulation, or legal process

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to take steps to protect your personal information, including using strong passwords and keeping your contact information up to date.

Cookies

Our website may use cookies and similar tracking technologies. Specifically:

• The Tailwind CSS CDN used for website styling may set cookies or collect usage data
• The HouseCall Pro booking widget and chat bubble integrated on our site may set cookies for functionality and analytics purposes
• We do not use cookies for advertising or tracking purposes beyond basic website functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of promotional communications at any time by contacting us or using the unsubscribe mechanism provided

To exercise any of these rights, please contact us using the information below.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: